Terms & Conditions

1. Service and scope

These terms govern your use of Indian Visa Form Auto Fill Max and the companion portal operated under the SoftNuvia name. Read these terms and the Privacy Policy before using the service. If you do not agree, do not use the service or purchase a plan.

We provide software for document extraction, profile management, supporting-document preparation and form filling. We are not a government agency, embassy, consulate or visa application centre. We do not provide immigration or legal advice, issue visas, reserve appointments or guarantee application outcomes. References to government websites describe compatibility, not endorsement.

2. Your responsibilities

• Use the service only for yourself or applicants you are authorised to represent. Obtain necessary consent to handle their personal information.
• Review every extracted field, photograph, attachment, declaration and completed form. OCR and automation can make mistakes or place information in the wrong field.
• Check current requirements directly with the relevant authority. You remain responsible for the accuracy, lawfulness and submission of an application.
• Use automation only where the destination website permits it. Do not bypass access controls, security checks, CAPTCHA requirements, usage limits or appointment rules.
• Do not upload fraudulent documents, impersonate others, attempt unauthorised access, redistribute another person's data or disrupt the service.

Automatic navigation and document-filling options can act on the selected profile. Disable them when not needed and inspect the destination before proceeding.

3. Accounts and security

You must be an adult able to enter into an agreement, or use the service through an appropriately authorised adult representative. Provide accurate account details, keep your credentials private and notify us of suspected misuse. Do not sell, rent or share access in a way that exposes applicant information or bypasses plan limits.

You control your local profiles and exported files. Maintain suitable backups and delete data you no longer need. Removing the extension or clearing browser storage may remove local information that SoftNuvia cannot recover.

4. Plans, credits and manual payments

Prices, included credits, discounts, validity and applicable limits are shown on the plan or checkout page. Charges are for SoftNuvia software features, not government visa fees. Check the current feature availability before paying. A listed feature may depend on browser compatibility and the destination website.

For manual payment, send the exact displayed amount to the account shown at checkout and provide the correct sender number and transaction reference. Submitting a reference creates a payment record for review; it is not confirmation that payment was received or approved. Credits or membership become available after verification. We never need your wallet PIN or OTP.

Credits are service-use units, not money, deposits or transferable financial assets. Usage rates are displayed in the service. Membership duration and any expiry follow the purchased plan; renewal is manual unless an explicit separate recurring-payment agreement is offered and accepted. Changes to future pricing do not retroactively change a completed purchase.

5. Payment issues, cancellations and refunds

Contact [email protected] with your account email and transaction/invoice reference if a transfer is duplicated, incorrect, uncredited or if a paid feature cannot be provided. Do not send payment passwords or OTPs. We will investigate against payment and usage records.

Refund or credit-adjustment requests are assessed according to the issue, the service delivered, unused entitlements and applicable consumer law. We do not promise an automatic refund or a fixed processing time. Statutory refund and consumer rights are not excluded by these terms. Third-party payment-provider processing and government fees are outside our control.

6. Licence and intellectual property

Subject to these terms, you may use the software for its intended purpose. You retain rights in the information and documents you supply and grant only the permission necessary to process them for the requested functions. SoftNuvia's software and branding remain protected by applicable intellectual-property laws. Third-party components retain their own licences.

Do not copy or redistribute the product, remove ownership notices or circumvent service restrictions, except where applicable law expressly permits it.

7. Availability, accuracy and liability

Features may be interrupted by maintenance, browser updates, network problems or changes to government websites. We do not guarantee uninterrupted operation, perfect OCR, universal compatibility or acceptance of generated documents. Review the output before relying on it.

To the extent permitted by applicable law, the service is provided on an as-available basis and SoftNuvia is not responsible for losses caused by inaccurate user information, unreviewed automation, destination-site changes or third-party decisions. Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded, including responsibility imposed by law for fraud or other non-excludable conduct.

8. Suspension and ending use

We may restrict an account where reasonably necessary to address fraud, abuse, a security incident or a material breach of these terms. Where practicable and lawful, we will explain the restriction and how to contact support. Legitimate payment or refund issues remain subject to applicable law.

You can stop using the service, uninstall the extension and request account closure through support. Closure does not automatically delete your exported files, erase legal recordkeeping obligations or cancel a dispute already under review.

9. Changes and resolving concerns

We may update these terms when the service changes and will revise the date shown above. Material changes will be communicated through the service where appropriate; additional consent will be obtained where required. If you disagree with a change, stop using the affected service and contact us about any existing paid entitlement.

Please contact SoftNuvia first so we can investigate a concern. These terms do not restrict mandatory consumer protections or your right to seek remedies from a competent authority or court under applicable law.